Wednesday, October 10, 2012

A Note from David Simmonds

Dear Entropians,

As you are probably aware, there was an extended unscheduled downtime of the Entropia Universe servers yesterday while implementing Version Update 12.8, along with several important database issues that resulted in errors for some activities and avatars.

We sincerely apologize for the confusion and inconvenience this may have caused for our participants. Our developers are working hard to resolve the few remaining issues, along with correcting any errors that may have adversely affected avatar accounts.

To protect the Entropia Universe economy, a small number of accounts which were affected by yesterday’s issues have been temporarily disabled while our engineers implement fixes for incorrect database values. These accounts will be unlocked as soon as the problems have been rectified.

If you notice any unexpected behavior in Entropia Universe, please submit a support case on the official Entropia Universe website. This will help us prioritize and address any remaining issues as quickly as possible.

Despite the problems encountered yesterday, VU 12.8 contains some fantastic new features and content, which we hope you can now enjoy to the fullest.

Once again, kindly accept our apologies, and rest assured that our team is making every effort to ensure that future Version Updates are implemented much more smoothly.

Kind Regards,

David Simmonds
CEO - MindArk PE AB

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